Russia's The Dead Hand
7 years ago
"You know the saying, 'The customer is always right?' They aren't. Often they are very very wrong. But 95% of the time it is easier to pretend they are at the moment and then make fun of them with your co-workers when you know no customers can hear you. Seriously, mock the customers (out of earshot, of course). It's one of the few things that makes this job bearable."I'd then follow up with my technique of smiling as big as you can when talking to assholes. Be as polite as possible but in the back for your brain think of the worst swear words and violent and degrading things you could do to the costumer. If you do it right, the customer has gotten great service and been treated fine but they get a feeling from the back of your eyes.